Case
38 properties
Properties
Select a row for its DAC field and description| Property | Type | Data Type | |
|---|---|---|---|
Activities | List | ActivityDetail | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
Attributes | List | AttributeValue | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
Billable | BooleanValue | boolean | |
DAC Field: PX.Objects.CR.CRCase.IsBillableDescription:The field indicates whether the case is billable. | |||
BillableOvertime | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.OvertimeBillableDescription:The billable overtime (in hours) spent on the case. | |||
BillableTime | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.TimeBillableDescription:The billable time (in hours) spent on the case. | |||
BusinessAccount | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.CustomerIDDescription:The business account associated with the case. | |||
BusinessAccountName | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.CustomerIDDescription:The business account associated with the case. | |||
CaseID | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.CaseCDDescription:The unique identifier assigned to the case in accordance with the numbering sequence assigned to cases on the Customer Management Preferences (CR101000) form. | |||
ClassID | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.CaseClassIDDescription:The identifier of the case class. Corresponds to the value of the CRCaseClass.CaseClassID field. | |||
ClosingDate | DateTimeValue | DateTime | |
DAC Field: PX.Objects.CR.CRCase.ResolutionDateDescription:The date and time when the case was closed. The field is filled in by the system. | |||
ContactDisplayName | StringValue | string | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
ContactID | IntValue | int | |
DAC Field: PX.Objects.CR.CRCase.ContactIDDescription:The customer representative to be contacted about the case. Corresponds to the value of the Contact.ContactID field. | |||
Contract | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.ContractIDDescription:The contract associated with the case. Corresponds to the value of the Contract.contractID field. | |||
DateReported | DateTimeValue | DateTime | |
DAC Field: PX.Objects.CR.CRCase.ReportedOnDateTimeDescription:Date and time of the case creation. | |||
Description | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.DescriptionDescription:A detailed description of the case or relevant notes. | |||
InitialResponse | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.InitResponseDescription:The time from the creation of the case to the initial response. | |||
LastActivityDate | DateTimeValue | DateTime | |
DAC Field: PX.Objects.CR.CRCase.LastActivityDescription:The date and time of the last activity of this case. | |||
LastIncomingActivity | DateTimeValue | DateTime | |
DAC Field: PX.Objects.CR.CRActivityStatistics.LastIncomingActivityDateDescription:No description available | |||
LastOutgoingActivity | DateTimeValue | DateTime | |
DAC Field: PX.Objects.CR.CRActivityStatistics.LastOutgoingActivityDateDescription:No description available | |||
Location | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.LocationIDDescription:The identifier of the default Location object linked with the prospective or existing customer that is selected in the Business Account box. Corresponds to the value of the Location.LocationID field. Also, the Location.BAccountID value must be equal to the CRCase.CustomerID value of the current case. | |||
ManualOverride | BooleanValue | boolean | |
DAC Field: PX.Objects.CR.CRCase.ManualBillableTimesDescription:The field indicates whether the billable time and billable overtime can be changed manually. | |||
OvertimeSpent | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.OvertimeSpentDescription:The overtime (in hours) spent on the case activity. | |||
Owner | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.OwnerIDDescription:The user name of the employee assigned to the case. | |||
OwnerEmployeeName | StringValue | string | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
Priority | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.PriorityDescription:The priority of the case. The field can have one of the values listed in the CRCasePriorityAttribute class. The default value is CRCasePriorityAttribute._MEDIUM. | |||
Reason | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.ResolutionDescription:The reason why the case has been changed to the current status. The field can have one of the values listed in the CaseWorkflow class. | |||
RelatedCases | List | CaseRelatedCase | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
Relations | List | RelationDetail | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
ResolutionTime | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.TimeResolutionDescription:The time (in minutes) of the case resolution. If the case is open, the field contains the time elapsed since the case was created. If the case is closed, the field contains the time from the creation of the case to its resolution. | |||
Severity | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.SeverityDescription:The severity level of the case. The field can have one of the values listed in the CRCaseSeverityAttribute class. The default value is CRCaseSeverityAttribute._MEDIUM. | |||
SLA | DateTimeValue | DateTime | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
Status | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.StatusDescription:The current status of the case. The field can have one of the values listed in the States.ListAttribute class. The default value is States.New. | |||
Subject | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.SubjectDescription:A subject of the case. | |||
TimeSpent | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.TimeSpentDescription:The time (in hours) spent on the case activity. | |||
Workgroup | StringValue | string | |
DAC Field: PX.Objects.CR.CRCase.WorkgroupIDDescription:The company tree workgroup to work on the case. | |||
WorkgroupDescription | StringValue | string | |
DAC Field:Not mapped to a DAC field Description:No description available | |||
LastModifiedDateTime | DateTimeValue | DateTime | |
DAC Field: PX.Objects.CR.CRCase.LastModifiedDateTimeDescription:No description available | |||
NoteID | GuidValue | Guid | |
DAC Field: PX.Objects.CR.CRCase.NoteIDDescription:No description available | |||
Minimum Payload
Derived from static analysis of the 2025.2 source; runtime configuration may require additional fields.
{
"Subject": {
"value": "string"
}
}For every property this entity accepts, see the properties table.
Optional Children
None of these child collections is required — a payload without them is valid. If you do include one, these are the fields each row of it needs; keys the parent record supplies are named separately and must not be sent.
Activitiesa list ofActivityDetailrequired if you include one:SummaryRelatedCasesa list ofCaseRelatedCaserequired if you include one:CaseIDsupplied by the parent:ParentCaseIDRelationsa list ofRelationDetailrequired if you include one:RoleType