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API Family:Default
Version:20.200.001
Screen ID:CR306000

Properties

Select a row for its DAC field and description
PropertyTypeData Type
ActivitiesListActivityDetail
DAC Field:Not mapped to a DAC field
Description:No description available
AttributesListAttributeValue
DAC Field:Not mapped to a DAC field
Description:No description available
BillableBooleanValueboolean
DAC Field:PX.Objects.CR.CRCase.IsBillable
Description:The field indicates whether the case is billable.
BillableOvertimeStringValuestring
DAC Field:PX.Objects.CR.CRCase.OvertimeBillable
Description:The billable overtime (in hours) spent on the case.
BillableTimeStringValuestring
DAC Field:PX.Objects.CR.CRCase.TimeBillable
Description:The billable time (in hours) spent on the case.
BusinessAccountStringValuestring
DAC Field:PX.Objects.CR.CRCase.CustomerID
Description:The business account associated with the case.
BusinessAccountNameStringValuestring
DAC Field:PX.Objects.CR.CRCase.CustomerID
Description:The business account associated with the case.
CaseIDStringValuestring
DAC Field:PX.Objects.CR.CRCase.CaseCD
Description:The unique identifier assigned to the case in accordance with the numbering sequence assigned to cases on the Customer Management Preferences (CR101000) form.
ClassIDStringValuestring
DAC Field:PX.Objects.CR.CRCase.CaseClassID
Description:The identifier of the case class. Corresponds to the value of the CRCaseClass.CaseClassID field.
ClosingDateDateTimeValueDateTime
DAC Field:PX.Objects.CR.CRCase.ResolutionDate
Description:The date and time when the case was closed. The field is filled in by the system.
ContactDisplayNameStringValuestring
DAC Field:Not mapped to a DAC field
Description:No description available
ContactIDIntValueint
DAC Field:PX.Objects.CR.CRCase.ContactID
Description:The customer representative to be contacted about the case. Corresponds to the value of the Contact.ContactID field.
ContractStringValuestring
DAC Field:PX.Objects.CR.CRCase.ContractID
Description:The contract associated with the case. Corresponds to the value of the Contract.contractID field.
DateReportedDateTimeValueDateTime
DAC Field:PX.Objects.CR.CRCase.CreatedDateTime
Description:The date and time when the case was created. The field is filled in by the system.
DescriptionStringValuestring
DAC Field:PX.Objects.CR.CRCase.Description
Description:A detailed description of the case or relevant notes.
InitialResponseStringValuestring
DAC Field:PX.Objects.CR.CRCase.InitResponse
Description:The time from the creation of the case to the initial response.
LastActivityDateDateTimeValueDateTime
DAC Field:PX.Objects.CR.CRCase.LastActivity
Description:The date and time of the last activity of this case.
LastIncomingActivityDateTimeValueDateTime
DAC Field:PX.Objects.CR.CRActivityStatistics.LastIncomingActivityDate
Description:No description available
LastOutgoingActivityDateTimeValueDateTime
DAC Field:PX.Objects.CR.CRActivityStatistics.LastOutgoingActivityDate
Description:No description available
LocationStringValuestring
DAC Field:PX.Objects.CR.CRCase.LocationID
Description:The identifier of the default Location object linked with the prospective or existing customer that is selected in the Business Account box. Corresponds to the value of the Location.LocationID field. Also, the Location.BAccountID value must be equal to the CRCase.CustomerID value of the current case.
ManualOverrideBooleanValueboolean
DAC Field:PX.Objects.CR.CRCase.ManualBillableTimes
Description:The field indicates whether the billable time and billable overtime can be changed manually.
OvertimeSpentStringValuestring
DAC Field:PX.Objects.CR.CRCase.OvertimeSpent
Description:The overtime (in hours) spent on the case activity.
OwnerStringValuestring
DAC Field:PX.Objects.CR.CRCase.OwnerID
Description:The user name of the employee assigned to the case.
OwnerEmployeeNameStringValuestring
DAC Field:Not mapped to a DAC field
Description:No description available
PriorityStringValuestring
DAC Field:PX.Objects.CR.CRCase.Priority
Description:The priority of the case. The field can have one of the values listed in the CRCasePriorityAttribute class. The default value is CRCasePriorityAttribute._MEDIUM.
ReasonStringValuestring
DAC Field:PX.Objects.CR.CRCase.Resolution
Description:The reason why the case has been changed to the current status. The field can have one of the values listed in the CaseWorkflow class.
RelatedCasesListCaseRelatedCase
DAC Field:Not mapped to a DAC field
Description:No description available
RelationsListRelationDetail
DAC Field:Not mapped to a DAC field
Description:No description available
ResolutionTimeStringValuestring
DAC Field:PX.Objects.CR.CRCase.TimeResolution
Description:The time (in minutes) of the case resolution. If the case is open, the field contains the time elapsed since the case was created. If the case is closed, the field contains the time from the creation of the case to its resolution.
SeverityStringValuestring
DAC Field:PX.Objects.CR.CRCase.Severity
Description:The severity level of the case. The field can have one of the values listed in the CRCaseSeverityAttribute class. The default value is CRCaseSeverityAttribute._MEDIUM.
SLADateTimeValueDateTime
DAC Field:PX.Objects.CR.CRCase.SLAETA
Description:The date and time when the case should be closed according to the SLA.
StatusStringValuestring
DAC Field:PX.Objects.CR.CRCase.Status
Description:The current status of the case. The field can have one of the values listed in the States.ListAttribute class. The default value is States.New.
SubjectStringValuestring
DAC Field:PX.Objects.CR.CRCase.Subject
Description:A subject of the case.
TimeSpentStringValuestring
DAC Field:PX.Objects.CR.CRCase.TimeSpent
Description:The time (in hours) spent on the case activity.
WorkgroupStringValuestring
DAC Field:PX.Objects.CR.CRCase.WorkgroupID
Description:The company tree workgroup to work on the case.
WorkgroupDescriptionStringValuestring
DAC Field:Not mapped to a DAC field
Description:No description available
LastModifiedDateTimeDateTimeValueDateTime
DAC Field:PX.Objects.CR.CRCase.LastModifiedDateTime
Description:No description available
NoteIDGuidValueGuid
DAC Field:PX.Objects.CR.CRCase.NoteID
Description:No description available

Minimum Payload

Derived from static analysis of the 2025.2 source; runtime configuration may require additional fields.

1 required field
{
  "Subject": {
    "value": "string"
  }
}

For every property this entity accepts, see the properties table.

Optional Children

None of these child collections is required — a payload without them is valid. If you do include one, these are the fields each row of it needs; keys the parent record supplies are named separately and must not be sent.

  • Activitiesa list of ActivityDetailrequired if you include one:Summary
  • RelatedCasesa list of CaseRelatedCaserequired if you include one:CaseIDsupplied by the parent:ParentCaseID
  • Relationsa list of RelationDetailrequired if you include one:RoleType

Available in Versions