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CR

CRCaseRelated

PX.Objects.CRRelease 2025.2

No summary is documented for this DAC in the release source.

Field NameTypeDisplay NameForeign Key
ARRefNbrDefault Navigation
nvarchar(15)AR Reference Nbr.ARInvoice
Description:The reference number of the document. This field is a part of the compound key of the document. For most document types, the reference number is generated automatically from the corresponding numbering sequence, which is specified in the Accounts Receivable module preferences.
AgeNonexistent in DB
int?Age-
Description:The time elapsed from the creation of the case.
AssignDate
datetimeAssignment Date-
Description:The date and time when the case was assigned by CRCase.OwnerID.
AssignedEmpIDDefault Navigation
intAssigned ToBAccountStaffMember
Description:No description available
AttributesNonexistent in DB
string-
Description:The attributes list available for the current case. The field is preserved for internal use.
BranchLocationIDDefault Navigation
intBranch LocationFSBranchLocation
Description:No description available
CaseCDDefault Navigation
nvarchar(15)Case IDCRCase
Description:The unique identifier assigned to the case in accordance with the numbering sequence assigned to cases on the Customer Management Preferences (CR101000) form.
CaseClassIDDefault Navigation
nvarchar(10)Class IDCRCaseClass
Description:The identifier of the case class. Corresponds to the value of the CRCaseClass.CaseClassID field.
ClosureNotes
nvarcharClosure Notes-
Description:On closing case user can record information about closing case or can update data if Closure Notes had any data before on case process steps.
ContactIDDefault Navigation
intContactContact
Description:The customer representative to be contacted about the case. Corresponds to the value of the Contact.ContactID field.
ContractIDDefault Navigation
intContractContract
Description:The contract associated with the case. Corresponds to the value of the Contract.contractID field.
CreatedByIDDefault Navigation
uniqueidentifierCreated ByUsers
Description:No description available
CreatedByScreenID
char(8)-
Description:No description available
CreatedDateTime
datetimeDate Reported-
Description:The date and time when the case was created. The field is filled in by the system.
CustomerIDDefault Navigation
intBusiness AccountBAccount
Description:The business account associated with the case.
Date
datetimeBilling Date-
Description:No description available
Description
nvarcharDescription-
Description:A detailed description of the case or relevant notes.
DescriptionAsPlainTextNonexistent in DB
string-
Description:A detailed description of the case in plain text format. Corresponds to the value of the CRCase.Description field formatted in plain text.
ETANonexistent in DBObsolete
DateTime?Promised-
Description:The date given to the contact as the date of resolution. This field is calculated as CreatedDateTime increases by TimeEstimated minutes.
InitResponseNonexistent in DBObsolete
int?Init. Response-
Description:The time from the creation of the case to the initial response.
InitResponseMinutesNonexistent in DBObsolete
int?Init. Response (minutes)-
Description:No description available
IsActive
bitActive-
Description:This field indicates whether the case is active. A case is considered active if further communication or action is expected for it. If the check box is selected, the case is displayed in the list of cases on the related mass processing forms, such as the Assign Cases (CR503210) form. By default, the check box is cleared when the case is closed. The default value is true.
IsBillable
bitBillable-
Description:The field indicates whether the case is billable.
LastActivityNonexistent in DB
DateTime?Last Activity-
Description:The date and time of the last activity of this case.
LastActivityAgeNonexistent in DBObsolete
int?Last Activity Age-
Description:This field contains the age (in years) of the last activity of the case.
LastModifiedNonexistent in DB
DateTime?Last Modified-
Description:The date and time of the last modification of this case.
LastModifiedByIDDefault Navigation
uniqueidentifierLast Modified ByUsers
Description:No description available
LastModifiedByScreenID
char(8)-
Description:No description available
LastModifiedDateTime
datetimeLast Modified On-
Description:No description available
LocationIDDefault Navigation
intLocationLocation
Description:The identifier of the default Location object linked with the prospective or existing customer that is selected in the Business Account box. Corresponds to the value of the Location.LocationID field. Also, the Location.BAccountID value must be equal to the CRCase.CustomerID value of the current case.
ManualBillableTimes
bitManual Override-
Description:The field indicates whether the billable time and billable overtime can be changed manually.
NoteID
uniqueidentifier-
Description:No description available
OvertimeBillable
intBillable Overtime-
Description:The billable overtime (in hours) spent on the case.
OvertimeSpent
intOvertime Spent-
Description:The overtime (in hours) spent on the case activity.
OwnerIDDefault Navigation
intOwnerContact
Description:The user name of the employee assigned to the case.
Priority
char(1)Priority-
Description:The priority of the case. The field can have one of the values listed in the CRCasePriorityAttribute class. The default value is CRCasePriorityAttribute._MEDIUM.
ProblemIDDefault Navigation
intProblemFSProblem
Description:No description available
Released
bitReleased-
Description:This field indicates whether the case has been released. Thus, the field indicates whether the CRCase.Status field has the States.Released value. The default value is false.
RemaininingDateNonexistent in DBObsolete
int?Remaining-
Description:The amount of time required to close the case (in minutes).
RemaininingDateMinutesNonexistent in DBObsolete
int?Remaining (minutes)-
Description:No description available
ReportedOnDateTime
datetimeReported On-
Description:Date and time of the case creation.
Resolution
char(2)Reason-
Description:The reason why the case has been changed to the current status. The field can have one of the values listed in the CaseWorkflow class.
ResolutionDate
datetimeClosed On-
Description:The date and time when the case was closed. The field is filled in by the system.
SDEnabled
bitCreate Service Order-
Description:No description available
SLAETANonexistent in DBObsolete
DateTime?SLA-
Description:The date and time when the case should be closed according to the SLA.
SelectedNonexistent in DB
bool?Selected-
Description:No description available
ServiceOrderRefNbrDefault Navigation
nvarchar(15)Service Order Nbr.FSServiceOrder
Description:No description available
Severity
char(1)Severity-
Description:The severity level of the case. The field can have one of the values listed in the CRCaseSeverityAttribute class. The default value is CRCaseSeverityAttribute._MEDIUM.
SolutionActivityNoteIDDefault Navigation
uniqueidentifierSolution Provided InCRActivity
Description:The activity identifier which contains the solution for the case. Corresponds to the CRActivity.NoteID field.
SolutionProvidedDateTime
datetimeSolution Provided On-
Description:The date and time when the solution was provided for the case.
Source
char(2)Source-
Description:The source of the case. The field can have one of the values listed in the CaseSourcesAttribute class.
SrvOrdTypeDefault Navigation
char(4)Service Order TypeFSSrvOrdType
Description:No description available
Status
char(1)Status-
Description:The current status of the case. The field can have one of the values listed in the States.ListAttribute class. The default value is States.New.
StatusDate
datetime-
Description:This field contains the date when the current case status is set.
StatusRevision
int-
Description:No description available
Subject
nvarchar(256)Subject-
Description:A subject of the case.
TimeBillable
intBillable Time-
Description:The billable time (in hours) spent on the case.
TimeEstimatedObsolete
intEstimation-
Description:The estimation of the time (in minutes) required for the case resolution.
TimeResolutionNonexistent in DB
int?Resolution Time-
Description:The time (in minutes) of the case resolution. If the case is open, the field contains the time elapsed since the case was created. If the case is closed, the field contains the time from the creation of the case to its resolution.
TimeResolutionMinutesNonexistent in DB
int?Resolution Time (Minutes)-
Description:The time (in minutes) of the case resolution. If the case is open, the field contains the time elapsed since the case was created. If the case is closed, the field contains the time from the creation of the case to its resolution.
TimeSpent
intTime Spent-
Description:The time (in hours) spent on the case activity.
WorkgroupIDDefault Navigation
intWorkgroupEPCompanyTree
Description:The company tree workgroup to work on the case.
tstamp
timestamp-
Description:No description available